Hotel online social media reputation management
Do you know what people are saying about your hotel? Are you able to respond quickly when things happen?
Guest comments today are very public, as are quality ratings, and social media sites are having an increasingly important part to play in enhancing or destroying trust in your hotel brand. This has a direct influence on revenue.
HotelREZ offers a dynamic and effective solution to be 'one step' a head of your competitors.
REZanalyst the solution from HotelREZ has been designed to enable your hotel to see and respond to what people are saying about your hotel in social media and other websites.
This application gathers consumer generated content from multiple sources into one simple online dashboard e.g. tripadvisor, expedia and travel post and allows you to monitor, track and analyze the content - and respond where possible.
Benefits for hotels:
- identify challenges or opportunities at your property
- discover new reasons why customers stay at your property
- apply this knowledge to your website and marketing
- identify and respond to negative user generated content
- counter the impact by showing consumers you care
