What our customers say about us
HotelREZ works with over 1,000 hotels from around the world. Each hotel we work with has been given a tailor-made set of products and services to suit their needs. Here is what some of our clients say about the solutions HotelREZ has delivered to them:
Testimonials
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"We are delighted with our continued working relationship with HotelREZ. We cannot fault the fantastic account management & customer service. The product is always developing to keep up with the times. With HotelREZ you are an important customer, no matter what size organisation you are."
Natasha Hitchings, Revenue Manager, Fuller's Hotels & Inns -
"HotelREZ has not only provided us with online booking facilities but over the past months have rolled out products which have made life much easier for our revenue management and sales teams with tangible results in sales."
Charles Azzopardi - General Manager, Hotel Phoenicia Malta -
"Having worked with HotelREZ, they have provided the perfect solution for our GDS requirements and our book-on-line through our website and adapt their product where possible to suit our individual needs to ensure that we provide a seamless booking system for our guests to use. They have always provided excellent customer service and are always at hand to guide and support."
Debbie Guy, General Manager, Fanhams Hall Hotel -
"Having previously worked as business partners some years ago now, I am personally delighted to rekindle a partnership with the team at HotelREZ for my new hotel. The transition from our previous partner has been "seamless" and I am pleased to report an excellent start to a new relationship for my team. The support we receive is professional, helpful and supportive at all times. GDS production on like for like sales is already improved by 100% and that is only within the first three months! A big thank you to Mark, Brenda, Daniel and the rest of the team for making a smooth transition right from the very start. We hope to have a very long and prosperous relationship with Hotelrez once again!"
Wayne J Davis, General Manager, Continental Hotel and Spa, Hounslow -
"We have been using HotelREZ for just over 3 years now and have always received great customer service from the account management team... Since HotelREZ upgraded their system my team cannot fault the functionality and find it really easy and logical to use. In additional we have seen significant growth of traffic via the GDS over the last 12 months so my decision to put additional hotels with HotelREZ has been totally vindicated."
Paul Lingard-Kay - Revenue Manager, Old English Inns -
"From the outset I was introduced to the whole team, who has offered me valuable advice whilst managing this project, keeping me up to date with their progress and keeping to timescales. I am thrilled to have this team manage Brook Hotel's connectivity and know that if I need further advice on anything, that I only have to ask and it will not be too much trouble.
I would recommend HotelREZ to anyone. They offer excellent value for money, great service and a fantastic end result. Thank you to you all for making what could have been a complicated and stressful process into a rewarding and enjoyable experience."
Amit Ummat - Sales & Marketing Manager, Brook Hotels -
"HotelREZ tick all the boxes…Supportive, reliable, seamlessly helpful - whoever you call will always do their best to help, knowledgeable, strong in revenue management and innovative. As an independent hotel, exactly what we need."
Teri Hani, - General Manager, Norfolk Plaza Hotel -
"HotelREZ offer us a tailored professional approach to our individual requirement, this helps us to reach new potential customers who are looking for an alternative to the existing brands. I would recommend them without reserve."
Richard Smith - Group Sales & Marketing Manager, Classic Lodges
If you would like to become a member hotel, the first step is to speak to one of our experienced team, who can help understand your needs. We can then work with you to put the right solutions in place.
Please click on Live Chat to speak to someone now, or complete our new member enquiry form. If you would prefer contact us by telephone, click here to view our local contact numbers.
